Reference

Our Legal Framework

Your account and wallet are protected by clear policies on data, verification and fair play.

Account securityData handlingWithdrawal verificationContact channels

Terms and Jurisdictional Note

m91 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

m91 operates subject to the laws and regulations of the jurisdictions in which it is available. Access and service eligibility depend on local law and are available only where local law permits. Your use of m91 means you accept these terms. We collect and process personal

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information necessary to operate your account, verify your identity, process JazzCash, Easypaisa and Raast transactions, and manage withdrawals. Your account may be restricted or suspended if we detect fraud, underage use or breach of terms. For full details on data processing, retention and your rights, see
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the sections below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US

How to Contact m91 Support

In-App Support Open your m91 account and tap Support in the menu. Our team responds to account queries, verification issues and payment questions during local business hours.

Email Inquiry Send questions about your legal rights, data requests or account closure to our support email. We aim to respond within two business days.

Account Settings Update your personal details, review deposit history and manage withdrawal preferences directly in your account wallet. Changes take effect immediately.

DATA & ACCOUNT SECURITY

How We Protect Your Information

Secure Deposits

JazzCash, Easypaisa and Raast transactions are encrypted and verified before your balance updates. We keep a record of every deposit and transfer for your protection and audit.

Withdrawal Verification

When you request a payout, we verify your identity and account standing. Raast payouts move quickly once verified. Bank transfers and debit card refunds follow standard settlement timelines.

Data Retention

We retain account and transaction records for the period required by law and our operating obligations. You may request deletion of certain personal data where legally permissible.

Account Access

Your login credentials and two-factor authentication options keep your wallet secure. You control your password and can update it anytime from account settings.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser; some features may not work without them.

Your Rights Request

You have the right to request access to your personal data, correct it or request deletion where law allows. Contact support with your request and we'll respond within the required timeframe.

Legal and Account FAQs

We collect your name, phone number, email, address and payment details to verify your identity, process JazzCash, Easypaisa and Raast deposits, and manage withdrawals. We also record your login history and gameplay for security and compliance.

Yes. Open your account settings and select close account, or contact support. We'll process your request and remove or anonymise your personal data as required by law. Withdrawal history and fraud records may be retained for legal reasons.

Your transfers are encrypted in transit and verified before funds reach your wallet. We do not store your payment provider credentials. Each transaction is logged and tied to your account for disputes and audits.

Contact support immediately via the in-app chat or email. We'll verify your identity and help you reset your password or lock your account. Never share your login or payment details with anyone claiming to be support.

Access depends on local law and is available only where local law permits. You must meet the legal age requirement in your region and be eligible under your local regulations. We verify age during account setup.

We retain transaction records for the period required by law and our operating obligations, typically several years. You can review your full deposit and payout history in your account wallet at any time.

Accounts created by or accessed by anyone under the legal age, or found to be using false information, are suspended immediately. Funds in such accounts are held pending verification or legal direction. Repeat fraud may result in permanent account closure.

Our Legal Framework

How to Contact m91 Support

How We Protect Your Information

Secure Deposits

Withdrawal Verification

Data Retention

Account Access

Cookies and Tracking

Your Rights Request

Legal and Account FAQs

01 What information does m91 collect from my account?

02 Can I close my account or request my data?

03 How are my JazzCash and Easypaisa payments protected?

04 What happens if I forget my password or suspect fraud?

05 Are there age or region restrictions on m91 access?

06 How long does m91 keep my withdrawal and deposit records?

07 What is m91's policy on underage or fraudulent accounts?

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